How long does the inspection take

Inspection times will vary according to the type of inspection being carried out. The typical Pre-purchase Inspection time is 90min whilst a Practical Completion can take up to 2.5 hours to complete.

Can I attend the inspection

Yes, you are encouraged to attend the inspection, attending the inspection not only allows you to view the inspection process but to also ask questions. It also make it much easier to discuss the finding of your inspection report with on-site. If you can’t attend the entire time then we would suggest that the last 30min would be best so we can review the report with you, being able to see an area of concern does help to make sense of the builders report.

Cancellation Policy

Contract Engagement

In the event of cancellation by the Customer, other than lawful cancellation for breach of contract, if manufacture has commenced, DJ Russell & Son Pty Ltd may, in Its discretion, require the Customer to reimburse DJ Russell & Son Pty Ltd for all costs incurred in respect of the Customer’s order prior to receipt of notice of cancellation (including, where applicable, by retaining all or some of any Prepayment, with any balance of the Prepayment being refunded to the Customer).

Supply Agreement

If DJ Russell & Son Pty Ltd has received materials and/or components but has not commenced manufacturing the Products. DJ Russell & Son Pty Ltd may, in its discretion, require the Customer to reimburse DJ Russell & Son Pty Ltd for its freight and storage costs for the materials and/or components (including, where applicable, by retaining all or some of any Prepayment, with any balance of the Prepayment being refunded to the Customer).

Cancellation must be given in writing.

Acknowledgment of terms.

In the event of cancellation of Inspections, once a inspection has been scheduled it must be cancelled in writing. Notification in writing must be received no later than three (3) days prior to the scheduled inspection time to avoid any penalties such as a cancellation fee.

Cancellation of any scheduled inspection within 48 hours notice will incur a 50% cancellation fee.

Cancellation of scheduled inspection within 24 hours notice will incur a 75% cancellation fee.

Cancellation of scheduled inspection on the day the inspection is to be conducted will incur a 100% cancellation fee.

If payment of inspection is not received prior to inspection then cancellation fees will requested for a period of 14 days, if requests for payment are not met then the matter will be pursued by independent collection agency. The cancellation fee will then incur any additional charges imposed by the collection agent pursuant to the recovery of funds outstanding.

We understand that in certain situation the need to reschedule an inspection may be necessary and we are happy to work with you where possible, understanding that inspections once scheduled close opportunities for further customers, the earliest notice will ensure that we can conduct our services and provide professional inspection services to all our existing and potential customers.